• Refilling reusable containers helps cut down on all the water, energy and materials it takes to make single-use plastics—and keeps waste out of landfills and oceans. It's an easy way to keep our community cleaner and greener.

  • You’ve got a few easy options for refills:

    1. Order ahead and grab your refills at our shop. Text when you are on your way and we can run them out to your car.

    2. Bring your own containers and refill them at our shop.

  • Most cleaning bottles are between 8–16 oz. Want a quick way to check fluid oz.? Fill your bottle with water, pour it into a measuring cup (1 cup = 8 oz.), and voilà! Still unsure? Order a bigger pouch—just save the extra for later.

  • Clean, dry containers are a must. If they’re dusty, wet, or have old product, sanitize them before use. When you can, refill with the same product! Follow this easy guide if you want the full how-to.

  • Yes, definitely! Just make sure it’s clean and dry (and don’t forget the lid). Here’s how:

    1. U.Y.O.C./Drop Off: Order online, choose “Use Your Own Container/Drop Off,” and drop off your clean, dry containers with lids any day we are open at the shop. We’ll refill them and message you when they are ready for pick up, same day.

    2. In-person: Swing by the shop, with your clean, dry containers. We’ll weigh them first, then you fill up, reweigh (so you only pay for the refill), check out and go!

  • We love using China Wax Pencils. They’re water-resistant but wipe off when you want to relabel. If you order a starter kit that includes a bottle or any of our pre-filled bottles, we’ll label it for you!

  • Not at all. We’ve got pre-filled bottles and even some empty ones for reuse if you’re just getting started. Check out our starter kits here.

  • Great question! Our BPA-free pouches use 80% less plastic than typical bottles—and you can clean and reuse them! Plus, dry goods are shipped in compostable, recyclable paper bags made from recycled paper.

  • Yup! You’re only paying for the product—we charge by the ounce, not the packaging. Our stuff lasts longer (many are concentrated), and you’ll spend less over time by reusing your containers.

Refilling Questions

  • Heritage + Home curates timeless home and kitchen goods rooted in craftsmanship, function, and tradition. Our collection includes American-made essentials, thoughtfully sourced homewares, refillery items, and goods designed to support intentional, everyday living.

  • We prioritize American-made and responsibly sourced products whenever possible. Each item is chosen for its quality, longevity, and alignment with our values of craftsmanship and intentional living. Specific origin details can be found on individual products..

  • We currently ship within the United States. Shipping availability and rates are calculated at checkout.

  • Yes. Once your order ships, you’ll receive a confirmation email with tracking details so you can follow your package every step of the way.

  • Orders typically ship within 3–5 business days unless otherwise noted. During busy seasons or special launches, processing times may be slightly longer.

  • If your order arrives damaged or incorrect, please contact us promptly with photos and order details. We’ll make it right.

  • Low-tox living means swapping out everyday products that have harsh chemicals for safer, more natural alternatives. It's all about creating a healthier home and planet.

  • We do the homework for you! We check every ingredient and only stock what we personally use and love. If it doesn’t meet our standards, it doesn’t make the cut. Fewer ingredients = better products. All ingredients and low-tox/eco-conscious badges are shown on each product page

  • 100%! They’re made from clean, safe ingredients and really do the job. Everything we offer is 100% biodegradable, toxin-free and septic/greywater safe—and priced to keep things affordable without cutting corners.

  • We source from trusted local and national suppliers who are big on sustainability and ingredient transparency. All ingredients are listed on product pages and sustainability badges are noted. If you have any questions or feedback on products, we'd love to help.

  • Item You really are. Most of our liquids come in big drums or buckets that we send back to suppliers to reuse. Some dry goods come in sturdy bags we also send back or recycle responsibly. A lot of our local suppliers don’t use any packaging at all—just drop-offs and pick-ups. We’re picky about who we work with and make sure any packaging we do get is compostable, recyclable, or reusable. When something slips through the cracks, we either return it or recycle it through TerraCycle.description

  • Some are! If they are, you’ll see it on the label and on the product page. We always include clear usage instructions on the products, so no guesswork needed.

Product Questions

  • We love teaming up with other like-minded businesses that align with our values! We're big on building community and supporting local so we are always looking for new partners. If this sounds like your business, let’s connect.

  • We sure do! If you are interested, let’s connect.

  • No problem! You can contact us through the website. Please allow 1-2 days for a response.

  • No account is required to shop with us. However, creating an account allows you to view order history, save information for future purchases and check out more quickly.

  • We process orders quickly, but if you need to make a change, please contact us as soon as possible. While we can’t guarantee modifications once an order is in progress, we’ll always do our best to help.

  • We accept major credit and debit cards, as well as other secure payment options available at checkout.

General Questions